Behind the Gavel: Two tips on improving an antiques customer’s retail shopping experience

Behind the Gavel by Wayne Jordan

Two simple tips can give antiques retail store owners an edge in improving a customer’s retail shopping experience. Columnist Wayne Jordan says antiques dealers must make shopping in your store a fun experience. Here are two techniques (one hi-tech, one low-tech) that other retailers use to ensure their customers enjoy shopping in their stores. Read More +

Patience aids both seller and buyer when online deals go awry

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Your collectible arrives from the latest online auction and you’re disappointed. There’s a problem. What do you do now? Try patience, courtesy and diplomacy, says guest columnist and military collector P.H. Tuttle. He writes, “In my own dealings as a buyer, nearly all of my bad experiences have resulted from deals where I thought I was somehow beating the system. I ignored all of my internal alarms because I thought I was ‘getting a Rolex for the price of a Timex.’” Read More +