antiques business

Melanie Thomas for Antique Trader magazine

Rules of the house rankle some customers

Clearly defining and posting shop rules for all patrons to read reduces the risk of mishaps and misunderstandings. However, The Buck Stops Here columnist Melanie C. Thomas shares examples of how some customers don’t appreciate all the rules.

Melanie Thomas for Antique Trader magazine

Buck Stops Here: ‘Wall of Shame’ seems like a fair idea

Remember going into stores as a kid and seeing copies of bounced checks pinned to the wall behind the cash register? They were fairly common because they were effective at discouraging bad checks and getting customers to make good on their debts. In the latest installment of her Buck Stops Here column, Melanie Thomas...

Wayne headshot 2

Behind the Gavel: Furniture gallery is leveraging the future

As anyone who's been involved in business can tell you, at any given time, there are a lot of moving parts required to make a business not only survive, but thrive. In his latest Behind the Gavel column, Wayne Jordan talks about leveraging marketing efforts and operating policies to produce outstanding results.