antiques business

Fulfilling Business: Setting goals based on values

In his latest Behind the Gavel column, Wayne Jordan provides real food for thought. In it he encourages all of us to take a closer look at the goal-setting techniques we often adhere to, in an effort to determine if they are effective and in line with personal values

Rules of the house rankle some customers

Clearly defining and posting shop rules for all patrons to read reduces the risk of mishaps and misunderstandings. However, The Buck Stops Here columnist Melanie C. Thomas shares examples of how some customers don’t appreciate all the rules.