Author Archives: Melanie Thomas

Melanie Thomas for Antique Trader magazine

Rules of the house rankle some customers

Clearly defining and posting shop rules for all patrons to read reduces the risk of mishaps and misunderstandings. However, The Buck Stops Here columnist Melanie C. Thomas shares examples of how some customers don’t appreciate all the rules.

Melanie Thomas for Antique Trader magazine

Buck Stops Here: ‘Wall of Shame’ seems like a fair idea

Remember going into stores as a kid and seeing copies of bounced checks pinned to the wall behind the cash register? They were fairly common because they were effective at discouraging bad checks and getting customers to make good on their debts. In the latest installment of her Buck Stops Here column, Melanie Thomas...